Experienced IT Support and HelpDesk Specialist Available in Riyadh

Dear Hiring Manager,

I am Muhammad Ismail, seeking an IT Support position in Riyadh. With a Bachelor's degree in Computer Science and an IT Support Specialist certification, I offer over 3 years of experience in Level 1 and Level 2 technical support.

Skills include:

• Troubleshooting and Network/System Maintenance
• Device setup (WiFi routers, switches, laptops, desktops, mobile devices, CCTV, printers, scanners)
• End-user support, onboarding, and user training
• Proficiency in ticketing systems, including ServiceNow
• LAN/WAN and IT Infrastructure Management
• Windows Active Directory Management

Status: Valid and Transferable Iqama, Valid Saudi Driving License, Available Immediately, Open to Relocation if needed.

I am eager to contribute to your team's success and would appreciate the opportunity to discuss my qualifications further.

Contact Information:

• Phone: +966532805086
• Email: ismailkhalidx@gmail.com
• LinkedIn: linkedin.com/in/muhammadismail

Education: Bachelor's Degree in Computer Science

Certifications:

• Information Technology Support Specialist - GOOGLE (2025)
• Microsoft Azure (AZ-900) - FreeCodeCamp (2025)
• Computer Networks - MINDLUSTER (2024)
• Cisco Certified Network Associate (CCNA 200-301) - MINDLUSTER (Training)